support Support Center
How Can We Help?
Find answers to common questions, contact our support team, or browse resources for all Ludy apps.
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Our Apps
screenshot_region
LudyLens
Screen OCR for Mac
macOS 15+
keyboard
LudyType
AI Keyboard for iOS
iOS 17+iPadOS 17+
screenshot_monitor
LudyShot
Screenshot & Recording for Mac
macOS 14+
bolt
LudyActions
Shortcuts Superpower
iOS 17+macOS 14+
edit_note
LudyInk
Premium Markdown Editor
macOS 14+
Frequently Asked Questions
How do I contact support?
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Email us at [email protected]. We typically respond within 24 hours on business days.
How do I request a refund?
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For App Store purchases, request a refund through Apple at reportaproblem.apple.com. For direct purchases, email [email protected] within 14 days for a full refund.
How do I activate my license?
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After purchase, you'll receive a license key via email. Open the app, go to Settings or Preferences, and enter your license key to activate.
Can I use my license on multiple devices?
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Yes! Personal licenses can be used on up to 3 devices that you own. App Store purchases sync automatically across your devices.
I lost my license key. How do I recover it?
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Visit ludy.app/recover and enter your email address to receive your license keys.
How do I report a bug?
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Email [email protected] with a description of the issue, steps to reproduce it, and your device/OS version. Screenshots or screen recordings are helpful.
What permissions do the apps need?
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Permissions vary by app. LudyLens needs Screen Recording permission. LudyType needs Full Access for keyboard features. All permissions are used only for app functionality - we never collect or transmit your data.
Do the apps work offline?
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Yes! All Ludy apps work completely offline. LudyType's AI features use on-device processing - your text never leaves your device.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you get the most out of Ludy apps.
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